How can I cancel web hosting service?

As much as we hate to see a customer canceling their hosting account with Hands-on, the cancellation process is very simple.

1) Log into Billing at https://www.mylighthost.com/portal/clientarea.php

2) Click on the "Services" tab at the top, then click on the "My Services" dropdown option:
3) Click on "View Details" next to the hosting plan you wish to cancel: 
4) Click on the "Management Actions" tab at the top, then click on the "Request Cancellation" dropdown option:
5) Briefly describe your reason for cancellation, select whether you want the plan terminated immediately or at the end of the billing period, then submit the request:

Our support team will then review the request and processes it accordingly.

As per our Policy at https://www.mylighthost.com/Privacy-Policy.php cancellation requests must be submitted prior to the end of the billing period. Cancellation requests submitted after the beginning of the next billing period will incur the charge of the full billing period and will then be canceled at the end of it.

Cancellation requests submitted through Online Chat, support ticket, or any other method can not be honored - you MUST submit a cancellation request.

  • 94 Users Found This Useful
Was this answer helpful?

Related Articles

Can I pay my bill / invoice by check?

Payments by check will be accepted for clients who wish to prepay for annual hosting. To arrange...

How can I manage dns my dns records if I don't host with you?

If your domain is registered with us, but your site is hosted elsewhere, you may modify your...

Powered by WHMCompleteSolution