Neither MyLightHost nor its Information Providers are responsible for any damages arising from Users use of MyLightHost or by Users inability to use MyLightHost service.
User hereby agrees that any material submitted for publication on MyLightHost through users account(s) does not violate or infringe any copyright, trademark, patent, statutory, common law or proprietary rights of others, or contain anything obscene or libelous. Users may not host any hardcore adult content or porn websites on our shared, reseller, VPS or Dedicated servers. Software intended to facilitate any such violations or infringements may not be stored on MyLightHost.
The following violations of "netiquette" are grounds for immediate suspension of service pending an investigation by MyLightHost . and will result in termination of the account(s) the investigation determines to have originated or transmitted these types of traffic.
Posting a single article or substantially similar articles to an excessive number of newsgroups (i.e., 20 or more) or continued posting of articles which are off-topic (e.g., off-topic according to the newsgroup charter or the article provokes complaints from the regular readers of the newsgroup for being off-topic).
Sending unsolicited mass e-mailings (i.e., to more than 25 users) which provoke complaints from the recipients. Engaging in either of the above from a provider other than MyLightHost and using an account on MyLightHost as a mail drop for responses, or advertising a website hosted at MyLightHost.
Continued harassment of other individuals on the Internet after being asked to stop by those individuals and by MyLightHost Impersonating another user or otherwise falsifying ones user name in the e-mail, Usenet postings, on IRC, or with any other Internet service. (This does not preclude the use of nicknames in IRC or the use of anonymous email services.)
MyLightHost prohibits IRC and associated programs, including "bots", etc., scripts commonly used for abuse, attacks, or flooding threatening, harassing, or obscene content and any proxies which do not require authentication, including open mail proxies, unprotected anonymous web surfing proxies.
Users whose accounts are terminated for any of the above infractions are also responsible for the cost of labor to cleanup and respond to complaints incurred by MyLightHost.
User agrees to not use excessive amounts of resources. Any violations may result in us taking corrective action in order to maintain server stability by killing any processes, disabling and/or suspending your account. A user may not use 50% or more of available system resources (CPU or memory) for longer than 30 seconds or more than 2% CPU daily, 3% memory daily. A user may not run more than 10 simultaneous processes per user or allow any process to run for longer than 30 CPU seconds or run any process that consumes more than 32 MB of memory. Databases are limited to 16 max user connections. Cron jobs must not execute more than once every 30 minutes unless if specified by the script provider and will be nice to 15 or greater. Each cPanel account may not send more than 200 emails per hour. If it is determined that a customers account is overusing the system resources, we may temporarily suspend the account to prevent the server from experiencing any issues, resulting problems to other valued customers. If it is determined that the account is not suitable for the shared or reseller server environment, a notice will be sent to the customer providing them alternative solutions or such as Semi-Dedicated, Dedicated Servers or a Premium Hosting account. MyLightHost will be the sole arbiter as to what constitutes a violation of this provision and MyLightHost reserves the right to make adjustments to these limits at our sole discretion.
An email message is said to “bounce” if it is rejected by the recipient SMTP server.
With respect to failure persistence MyLightHost classifies bounces into the following two groups:
Hard bounces (permanent failure): Recipient is not found and the recipient email server specifies the recipient does not exist. MyLightHost stops attempting delivery to invalid recipients after one Hard Bounce. MyLightHost will not attempt delivery to that recipient in the future.
Soft bounces (temporary failure): Email is not delivered because the mailbox is full or for other reasons. With respect to when the recipient SMTP server rejected an incoming message MyLightHost classifies bounces into the following two groups:
Immediate bounce: An email message is rejected by the recipient SMTP server during the SMTP session.
Delayed (asynchronous) bounce: The recipient SMTP server accepts an email message during the SMTP session. After some time it will then send a Non-Delivery Report email message to the message sender.
All unmetered dedicated servers and virtual private servers are installed on hundred Mbps shared bandwidth ports unless service is sold as a specified port size or specified/requested as a capped port. MyLightHost . reserves the right to monitor network usage, and if a service significantly exceeds average usage, to throttle the available speed to conserve network resources. This will generally not include short spikes in usage, but will include, but not be limited to, sustained transfers of significantly larger than average amounts of bandwidth. If at any time any clients data transfer rate affects other MyLightHost clients, MyLightHost reserves the right to throttle the service causing such a problem.
MyLightHost performs daily backups on all of our servers to ensure critical files are never lost. We provide this costly service for free with no warranty and only as a courtesy to our customers. Furthermore, MyLightHost does not guarantee this feature to any of the clients, and therefore strongly advises the client to regularly perform a backup of their own data, hosted with us. In the unfortunate event that the client has lost their data hosted with MyLightHost , will use reasonable endeavors to restore the clients data; however MyLightHost will not be responsible for lost data, time, income or any other resource due to faulty backups or non-existent back-ups or any data loss due to faulty hardware. We highly encourage our customers to have their own separate backups if your website or data is critical to your business or livelihood as no backup method is failsafe therefore we make no warranties.
You MUST NOT use our RESELLER HOSTING ACCOUNTS to offer any of the following kinds of FREE services but are not limited to; Free Web hosting services, Free e-mail services, Free blogging services, Free home pages, Free image hosting, Free trial accounts. There are several reasons for these prohibitions on free services. The reasons include, but are not necessarily limited to, the following:
First, free services generally do not require any reliable means of identifying the person who registers for them. As such, it can be practically impossible to track down persons who abuse the free services.
Our customers, including (resellers) are all paying for prompt, reliable service and we have built a solid reputation for delivering excellent service to them. We cannot risk having unidentified persons damage our reputation.
Users of free services are notorious for registering for free accounts and immediately spamming or otherwise consuming very large amounts of system resources and bandwidth before their accounts are shut down. Such abusers often register for successive or multiple accounts and cause many problems for the servers and network.
Spammers, operators of phishing and pharming scams, phishing sites, distributors of spyware, viruses, Trojan horses, worms, and other malware, operators of illegal Warez sites, operators of illegal or unauthorized file-swapping or archive sites, and hackers frequently abuse free online services. Allowing free services would expose our servers to severe abuse and could harm us or all of our customers, and all the customers of our resellers.
Free services lead to various forms of abuses that may violate criminal laws or even foster terrorist activities. Because such abuses violate applicable laws as well as our policies, we must prohibit them. If you violate this prohibition on free services, we may suspend your account immediately, with or without notice, as we in our sole discretion deem necessary to address the situation.
File hosting and file storage of any type are strictly prohibited on any and all reseller, shared and hosting servers. You MAY NOT use your hosting with MyLightHost as a download or file storage repository. Our services are strictly offered for website hosting only. This does NOT mean that you can not have downloaded on your site. This means you can not operate a site that specializes in downloads like Download.com or similar and you may not use your account as a storage repository for MP3, games, video, photos, images, audio or music files or as a backup storage facility.
MyLightHost does not provide support for any 3rd party script nor we do provide the installation or script Upgrading help. We support almost all older and newer version and extensions of the PHP script. You can choose your PHP version easily from the cPanel "multiphp" manager or "Select PHP Version" Options.
Abuse of MyLightHost Staff or Support Personal: At MyLightHost we take pride in providing excellent service to all of our customers. It is our policy always to treat our customers with the highest level of respect and courtesy. In return, we expect the same respect and courtesy from you. If our staff feels that you are consistently engaging in abusive content toward them, or addressing them in a demeaning or rude manner, your account(s) may be suspended and you may be asked to take your business elsewhere. In the event that we terminate service for abusive conduct, customers will be given five (5) days’ notice. We will issue a refund only for the unused portion of pre-paid service. Abusive conduct includes, but is not limited to, the following behaviors:
Repeatedly addressing members of our staff in a demeaning or rude manner. Using profanity in any oral or written communications with our staff, by any medium of communication, including but not limited to e-mail, instant messages, chat, text messaging, fax, postal mail, telephone, voice over Internet Protocol, or in-person communication. Yelling or shouting at our staff. Deliberately using all capital (uppercase) letters in any written communication to our staff; Insulting our staff because of their personal characteristics, or on the basis of their race, ethnicity, national origin, sex, sexual orientation, religion, or housing or economic status; or Deliberately providing false information to our staff for the purpose of harassing them or wasting their time.
User agrees to pay all charges relating to the use of Users account(s) according to rates and prices stated on said sales order at the time of commencement.
The user is responsible for charges at the time the service is used and MyLightHost may apply the amount due to Users credit card at any time.
MyLightHost reserves the right to suspend access to service for Users account(s) upon an indication of credit problems including delinquent payments or rejection of any credit card charges.
Dues must be paid on a timely basis. Dues charges will continue regardless of your use unless and until you notify us via Ticket that you wish to cancel your membership at the end of your contract period. You can cancel your membership within your first 30 days and receive a full refund on your monthly fees. Our refund policy does not apply to any additional items or services, this includes but not limited to Domain Registration, Domain Parking services, dedicated servers, virtual private servers and overage fees. After the first 30 days, you can still cancel your account and receive a refund for the unused portion of your contract according to our Any-Time Money Back Guarantee.
We are so sure that our Web hosting services are worthy home for your website so we encourage customers to take our 30-day trial as a chance before you buy. But we do not provide this service to the person or organization who request with fee domain like: .tk, .ga, ml, .pl, cf LTDs and who already have ordered free trial previously. Domain whois record must need to be matched with your mylighthost account information We may also request client photo identification copy to provide 30 days risk-free trial
One free com, link, .BUSINESS, .Company or .CLICK with purchase of a new 12-, 24- or 36-month plan. You must add the domain name into your cart before purchase, and you must select a domain term length equal to or less than the term length of your plan to qualify for the free domain offer. If you purchase a domain name for a term longer than the term of the plan, you will be charged for the additional registration term at the then-current rate. Cannot be used in conjunction with any other offer, sale, discount or promotion. Free domain offer applies only to the initial purchase term. After the initial purchase term, domains purchased through this offer will renew at the then-current renewal price.
Credit Card payment: If Customer chooses to pay for services by credit card, Customer grants MyLightHost the right to charge payments to that card on each due date. Customer further agrees not to challenge nor dispute any charge representing hosting payments.
Non-Payment: All Reseller and Shared Hosting payments are due in full on the monthly anniversary date. Failure to remit payment for services on the monthly anniversary date is a violation of the TOS. Failure to remit payment for seven (7) consecutive days, including the anniversary date, may result in suspension of customer services. Failure to remit payment for services within fourteen (14) consecutive days, including the anniversary date, may result in termination of access to the service network and all services shall be reclaimed. All customer data remaining after Thirty (30) days of non-payment will be destroyed for security and privacy reasons. All Dedicated Server and Virtual Private Server payments are due in full on the monthly anniversary date. If full payment has not been received within three (3) consecutive days, including the anniversary date, suspension of public access to customer services may be incurred. Failure to remit payment for services within five (5) consecutive days, including the anniversary date, shall result in termination of access to the service network and all services shall be reclaimed.
We have a zero tolerance policy for posting negative feedback on any public locations about our company and/or our employees before submitting a ticket to our Suggestions & Complaints Department to discuss your issue, this will result in immediate account termination without any refund.
Although it is your right to post feedback without discussing your issue with us first, it is undoubtedly unfair and unprofessional not to, which is not the type of client that we want to deal with. We have the utmost respect for all of our clients and are more than fair with all of our clients. We will do anything and everything possible to keep all of our clients satisfied. But in the unlikely event, you are not satisfied, all that we ask is to discuss your issue with our Complaints Department first. For example, if you are the type of person to run to the forums at the first chance you get to complain, please DO NOT SIGNUP with MyLightHost in the first place.
Without waiving any of its other rights under this Agreement, MyLightHost offers to its Customers a 30-day money back guarantee on fees for hosting services. If for any reason you cancel your account within thirty (30) days starting from the day MyLightHost dispatch your welcome email including your account information or the day you place the order with us, whichever comes first. MyLightHost will refund your money with no questions asked. however, that you have never previously obtained a refund under the 30-Day Guarantee. If you have ever previously obtained a refund under the 30-Day Guarantee, your account will be canceled, but no money will be refunded to you.
Changes to your service, including, but not limited to, adding new services, removing services, or changing the type of hosting plan you have do NOT make you eligible for an additional 30-Day Guarantee. The 30-Day Guarantee applies to your first order of Web hosting services from MyLightHost and does not apply to any changes to your service at any time. Our refund policy does not apply to any additional items or services, this includes but not limited to Domain Registration, Domain Parking services, dedicated servers, virtual private servers and overage fees.
Customers may voluntarily cancel their account at any time, for any reason or for no reason, by requesting a cancellation from your member area at https://www.mylighthost.com/manager >> Services > My Services > Product/Service > View Details > Management Actions > Request Cancellation. MyLightHost requires a five (5) day cancellation notice prior to the anniversary billing date for discontinuance or downgrades of the month to month services. Failure to supply the requisite five (5) days will result in a full billable monthly cycle prior to cancellation. All due amounts must be settled in full before we cancel the customer account. Customer understands and agrees that MyLightHost does not provide pro-rated or any other kinds of refunds on cancellations. All fees Customer has paid shall be nonrefundable unless stated otherwise under our any 30-day money back guarantee. All cancellation requests must be made directly via https://www.mylighthost.com/manager Cancellations requests are not accepted by email, postal mail, by phone or via the ticket. If a customer canceled a recurring order by contacting any 3rd parties, we will consider it as an account cancellation request. In such cases, MyLightHost reserves the right to terminate the customer account with immediate effect without any prior notice.
MyLightHost may modify these terms and conditions upon notice published online via MyLightHost websites. Users use of MyLightHost . services after such notice shall constitute users acceptance of the modifications to this Agreement.